Terms of Service

These Terms form a binding agreement between you, or the entity you represent, and Prolixis (OPC) Private Limited, a company incorporated in India with its operating address in Lucknow, Uttar Pradesh (“Prolixis”, “we”, “us”).

By accessing the website, creating an account, subscribing to communications, or using any Prolixis product, you confirm that you have read, understood, and accepted these Terms. If you do not agree, do not use the services. If you accept on behalf of an organisation, you confirm you have the authority to bind that organisation.

You must be at least 18 years old and legally capable of entering a contract. You are responsible for the accuracy of the information you provide, for safeguarding your credentials and API keys, and for all activity that occurs under your account.

Notify us immediately at prolixisofficial@gmail.com if you suspect unauthorised access. We may suspend an account where we reasonably believe it has been compromised or is being used in breach of these Terms.

Prolixis develops infrastructure for intelligent software, including Contivon, a persistent memory API, and Atlas, a reasoning runtime, together with related documentation, tooling, and professional services.

Some services are offered in preview, beta, or early access. Preview services are provided as-is, may change or be withdrawn without notice, and are not covered by any service-level commitment. Availability commitments, support terms, and security addenda apply only where set out in a signed order form or master agreement.

You agree not to, and not to permit any third party to:

• Use the services in violation of any applicable law, regulation, or third-party right.
• Reverse engineer, decompile, or attempt to derive source code, model weights, or trade secrets, except where such restriction is prohibited by law.
• Probe, scan, or test the vulnerability of our systems, or circumvent authentication, rate limits, or usage quotas, without prior written authorisation.
• Upload malware, or content that is unlawful, defamatory, infringing, or that you lack the rights to submit.
• Use the services to generate or distribute deceptive content, spam, or automated abuse, or to build a directly competing product using our confidential information.
• Resell, sublicense, or provide the services to third parties except as expressly permitted in writing.
• Submit personal data of others without a valid lawful basis and, where required, a data processing agreement with us.

We may investigate suspected breaches and suspend or terminate access where the breach is material, unlawful, or poses risk to other customers.

You retain all rights in the content and data you submit to the services. You grant Prolixis a limited, non-exclusive, worldwide licence to host, process, transmit, and display that content solely to provide, secure, and support the services, and to comply with law.

We do not use customer content to train foundation models. You are responsible for ensuring you have the rights and permissions necessary for the content you submit and for the legality of the use case it supports.

The services, the website, and all software, models, designs, text, graphics, logos, and documentation are owned by Prolixis or its licensors and are protected by intellectual property laws. “Prolixis”, “Contivon”, and “Atlas” and associated marks are our trademarks and may not be used without prior written permission.

Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, revocable right to access and use the services for your internal business purposes. All rights not expressly granted are reserved.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free right to use them without obligation or attribution.

Paid services are billed as stated on the applicable order form, pricing page, or quote. Unless stated otherwise, fees are exclusive of taxes, and you are responsible for all applicable taxes, duties, and levies other than taxes on our net income. Goods and Services Tax will be added where applicable under Indian law.

Invoices are payable within the period stated on the invoice. We may suspend services for undisputed overdue amounts after reasonable notice. Except where required by law, fees are non-refundable.

The services may interoperate with third-party platforms, models, or providers. Those services operate under their own terms, and we are not responsible for their availability, output, pricing, or practices. Links from our website do not constitute endorsement.

Outputs produced by AI systems, including those accessed through our services, may be inaccurate, incomplete, or unsuitable for a given purpose. You are responsible for reviewing outputs before relying on them and for putting appropriate human oversight in place, particularly in regulated, financial, medical, legal, or safety-critical contexts. Outputs are not professional advice.

To the maximum extent permitted by law, the website and services are provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, business, or data, however caused and under any theory of liability.

Our aggregate liability arising out of or relating to these Terms will not exceed the greater of the amounts you paid to Prolixis for the services in the twelve months preceding the event giving rise to the claim, or INR 10,000. Nothing in these Terms excludes liability that cannot lawfully be excluded, including for fraud or wilful misconduct.

You agree to indemnify and hold harmless Prolixis, its officers, employees, and agents against claims, damages, losses, and reasonable legal costs arising from your content, your use of the services in breach of these Terms, or your violation of law or third-party rights.

These Terms apply for as long as you use the services. You may stop using the services at any time. We may suspend or terminate access, with notice where practicable, for material breach, non-payment, legal requirement, or risk to the security or integrity of the services.

On termination, your right to use the services ends. Provisions that by their nature should survive — including intellectual property, confidentiality, disclaimers, liability limits, indemnity, and governing law — survive termination.

Each party may receive non-public information from the other. The receiving party will protect it with at least reasonable care, use it only for the purpose of the relationship, and disclose it only to personnel and advisers with a need to know who are bound by comparable obligations, or where compelled by law with prompt notice where permitted.

We may modify the services and these Terms. Where changes are material we will update the effective date on this page and, where you hold an account, take reasonable steps to notify you. Continued use after the effective date constitutes acceptance. If you do not accept a change, stop using the services and contact us.

These Terms are governed by the laws of India, without regard to conflict-of-law rules. The parties will attempt in good faith to resolve any dispute through discussion for 30 days. Failing that, disputes are subject to the exclusive jurisdiction of the competent courts at Lucknow, Uttar Pradesh, India.

These Terms, together with any signed order form, addendum, and our Privacy Policy, constitute the entire agreement between the parties regarding the services. If any provision is held unenforceable, the remainder continues in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them to an affiliate or successor. Neither party is liable for delay caused by events beyond its reasonable control.

Notices to Prolixis should be sent to prolixisofficial@gmail.com and to Prolixis (OPC) Private Limited, Lucknow, Uttar Pradesh, India.